You can contact us by sending an email at firstname.lastname@example.org o
Our working hours: Monday to Friday from 08 to 19h (GMT) and on Saturdays from 08 to 14h (GMT)
*After your transfer is booked, you will receive an e-mail with the number of our call center (24/7)
When your airplane lands you will have to claim your baggage and proceed to the exit. On your way you will see your driver holding a sign with your name on it. Depending on actual airport the exact place where your driver will be might be different, but rest assured that your driver knows how to place himself where you can see him. Please contact your driver as soon as possible. There were some passengers who let their driver wait while they went for a cup of coffee or a smoke. Again - let your driver know that you have in fact arrived, then do whatever you need to do. If you don't do like this, your driver might think that you haven't boarded a plane at all, and he might leave the airport. In that case contact our call center immediately.
If your flight is delayed, don't worry, your driver will wait for you. All flights are monitored for delays, to ensure your driver will be waiting for you at the exact time. However, as a backup measure, please call our call centre on +38164 65 97 200, if you become aware of any delay to your flight.
Please call our 24 hour call centre on +38164 65 97 200 and we will be able to locate the driver and tell you how long it will take him to reach the pick up address.
Customer may change reservation details at any time. Administrative fees for changes to the data will be charged as follows:
-- Changes made five or more days before the transfer will be charged EUR 10
-- Changes made less than five days before the transfer is charged EUR 30
If the price of new transfers is larger than the amount paid, customer will be charged for the difference. If the price of the new transfer is lower than the amount paid, the difference will be returned.
In case of cancellation of transfer 3 or more days before the agreed date of transfer, Transfer provider company will return the amount paid minus 10 EUR for administrative expenses
In case of cancellation of transfer 2 or less days before the agreed date of transfer, Transfer provider company will NOT return the amount paid at all.